Associa
THE

Associa Book

A Guide to Defining & Achieving Success

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Thank you for being part of Associa. From our humble beginnings in 1979, we’ve grown to become the world’s leading community management service company—and that wouldn’t have been possible without people like you.

On this page, we share our mission, vision, values, pillars, and more. We created it to ensure we stay motivated and focused on fulfilling our goals. I encourage you to reference it often. Together, we can continue to positively transform community life in ways like never before—and it all starts right here.

John Sig

John Carona  
Chairman & Chief Executive Officer

Mission

To bring positive impact and meaningful value to every community.

Vision

Building the future of community.

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Our Values

When helping communities achieve their vision, these principles guide us every step of the way. They are a constant compass for our brand’s behavior and a common core of our united Associa family culture. We put them into action every day.
- Service
- Innovation
- Family
- Integrity
- Loyalty
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Our Pillars

These four pillars drive our company and its leadership. They are the very foundation on which our success stands, and without even one of them, we wouldn’t be who we are. The order is as important as the pillars themselves. Did you notice that the first–and therefore most foundational–of the pillars begins with YOU? That’s no accident.
- Employee Morale
- Client Retention
- Client Growth
- Profitability

Diversity & Inclusion

As the industry leader in community management, we are committed to equity, inclusivity, and respect. We strive to cultivate a diverse and safe family environment with accessible opportunities for all. Through embracing our backgrounds and differences, we can deliver excellent customer service, innovate with integrity, and ensure our business reflects the communities
we serve.

5 Star Service Standards

When helping communities achieve their vision, these principles guide us every step of the way. They are a constant compass for our brand’s behavior and a common core of our united Associa family culture. We put them into action every day.
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Demonstrate Care

We make a personal connection and work to see any issues from the customer’s point of view.
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Communicate Effectively

We respond to our customer in a timely manner.
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Exercise Leadership

We communicate proactively, letting our customer know how we are working towards their community’s goals.
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Build Relationships

We meet the commitments we make.
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Own the Resolution

We deliver results across our pillars with an entrepreneurial spirit and a passion for success.
quote mark
To provide five-star customer service, you must always take the high road, be professional, and quickly address and resolve all issues. You may never get a ‘thank you’ for doing the right thing, but you’ll always sleep better at night knowing you were the consummate professional in all aspects of your job.
quote mark
- Jesse D.
Meeting

Employee
Value
Proposition

A Work Family

Family Spirit | Professional Community | Coworkers | Local Feel

A Thriving Career

Opportunity to Grow | Industry-leading Education‍
Innovation & Technology | International Reach | Wellness Opportunities

A Place To Contribute

Make an Impact | Care for Communities | Associa Cares

Inside Associa

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